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M-F 10AM - 5PM CST
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Privacy Policy
Be assured that any information that you submit to InYourName.biz will not be sold or otherwise released to a third party. All personal information collected during the shopping experience is used to fulfill your order or advise you of the status of your order. If you have any concerns or questions please contact us via email at Customer Care or by phone (205) 678-3795.


Shipping and Handling
All orders are shipped via the United States Postal Service (USPS) Priority Mail service which takes 2 days on average to reach any address in the country. (Note: You must have a mail receptacle -- mail box or P.O. Box -- to receive USPS Priority Mail) You will receive an email from us notifying you of the shipment of your order. Our shipping days are Monday through Friday, excluding holidays.

We offer a flat rate of $4.95 on all orders shipped to any address or P.O. Box in the United States including Alaska and Hawaii. Our shipping rate only applies to orders sent to one address. We regret that we are not accepting International orders at this time.


Note: Please be sure that the "Ship To" address entered is accurate and complete to ensure  prompt delivery.


What to Know About Your Total Delivery Time
The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts, the processing time and the shipping time, as shown below.





Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. You can usually find an item's processing time next to the "add to cart" button on the item page. For example, an item that says "ships in 2-3 business days" means that the total processing time is 2-3 days before the item will be shipped.


Shipping time is from when the item leaves the warehouse to when it arrives at your door. As stated above, all orders are shipped via the United States Postal Service (USPS) Priority Mail service which takes 2 days on average to reach any address in the country.


Payment Options
We accept American Express, Visa, MasterCard, and PayPal

Your Receipt
Most purchases from InYourName.biz are gifts, therefore, we never include the receipt with your order. An order confirmation is emailed to you (the purchaser) immediately upon placing your order. Please save and/or print this order confirmation email for your records as it will serve as your receipt. The order confirmation email also includes an order/shipping status link which shows the current status of your order at any time.

Sales Tax
InYourName.biz collects 5% sales tax on products shipped to residents of Alabama.

Check Status of Order
Upon placement of your order, you will receive a confirmation email. You may visit the link on the confirmation email to check the status of your order at any time.

Out of Stock Items
It is usually not possible to order items which are out of stock due to our online inventory system but in the event that an item you've ordered is out of stock, we will contact you by phone first and if we cannot reach you, via email. Charges for out-of-stock items will not appear on your bill.

Gift Wrapping
InYourName.biz provides gift wrapping to our customers at a cost of $4.95 per order. Complimentary gift cards are included with your personalized message. We offer baby, birthday, christening and Christmas themes which you choose when selecting the "gift wrapping" option during checkout.

Returns and Exchanges
InYourName.biz is happy to accommodate returns and exchanges within 30 days from receipt of merchandise (with the noted exception shown below **). Merchandise must be unused and in its original condition. Shipping and handling fees are not refundable unless the item was damaged during shipping. Re-shipping charges will be applied in the case of exchanges unless the exchange is due to an error on our part.

Please send returns to:

In Your Name, LLC
32 Bonnie Blue Lane
Columbiana, AL 35051
(205)-678-3795

Include your name, address, reason for return, order number and a request for either a refund or exchange. Refunds can only be credited back to the card used to make the original purchase.

** NOTE: Orders for any custom, personalized or monogrammed items may not be cancelled and the items are not returnable or exchangeable.


The "InYourName.biz" Guarantee
We want you to be happy with your purchases from InYourName.biz. If you are not completely satisfied or if you have any suggestions for us, please email us at Customer Care.

Gift Wrapping Available for only $4.95 per order [ details ]
Flat Rate Shipping via USPS Priority Mail    $4.95 [ details ]
 
 
 5-Star Top Rated Yahoo! Merchant since 2004

5 Reasons to shop with InYourName.biz

Superior Quality - We only sell top quality items from nationally recognized manufacturers. We ensure that all personalization is 100% accurate and of the best quality from our hand-painted plates to our monogrammed diaper covers. We value each gift and understand that the personalization must be perfect as our motto states ... "quality personalized gifts because every name is special."

Superior Customer Service - We are always glad to assist you with sizing, colors and other product recommendations and are available by phone or email Monday thru Friday and will return calls and emails the same day, usually within the hour. We have also invested heavily in our web site user interface to make it as user friendly as possible. We stand by our products and offer a 100% Customer Satisfaction guarantee.

Convenience - Any personalized purchase from a traditional gift shop requires a trip to the store to select the item and a return trip to pick up the item after the personalization is complete. A personalized item from InYourName.biz can be selected, along with the personalization details, and you will have a record of your purchase, an order tracking number, and the item delivered to your doorstep and in your hands in just a few days.

Shipping - Our flat rate shipping policy of $4.95 per order is a really great value. We don't inflate our prices just so we can offer "Free" shipping. We also don't add insurance or handling fees. We simply offer the best value in shipping via the United States Postal Service (USPS) Priority Mail service which usually takes only 2 days to ship anywhere in the 48 states.

Customer Ratings - Have you ever been disappointed because you didn't check a store's rating until after you ordered? At InYourName.biz, we have consistently maintained excellent ratings in the Yahoo! Customer Ratings program since we opened in 2004 and we provide a direct link to our Yahoo! Ratings & Testimonials on every page in our store. Don't take our word for it ... just look at what our real customers are saying right now!

 
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